Introduction

Did you know that 42% of payment failures are caused by insufficient funds? Other common issues like expired credit cards or changes in payment details also contribute to recurring payment failures. 

Since subscriptions require regular payments, the risk of these issues increases, which can create cash flow problems for businesses. 

But with the right processes in place(for example understanding when to retry a failed payment and when to do dunning & debt collection in a subscription business for physical products), you can prevent these failures from affecting your bottom line while maintaining a positive relationship with your customers.

Feature overview

Failed payment receovery may not be a common feature of subscription management solutions but circuly offers both automated and manual solutions to handle failed payments efficiently. 

With circuly, you can automate payment retries to ensure that no failed payment is overlooked. You can define:

• The number of retry attempts to be made.
• The time interval between each retry attempt.
• Whether to notify the customer during the retry process.
• If the subscription should be canceled and if a return workflow should be triggered.
• If the failed payment and customer should be handed over for debt collection.

In addition to the automated system, circuly also allows you to retry a payment manually if your customer has resolved their payment issues, such as updating their card details. This flexible approach ensures your cash flow is protected while maintaining a positive relationship with your customers.

For a step-by-step guide, follow our Knowledge loop article: How to retry a failed payment and Settings: Failed Payment retrial. 

Follow this guide on the strategies to prevent failed payment and recover unpaid invoices for product subscription business. 

Conclusion 

Managing payment failures in a product subscription business is an essential part of running a subscription business, but with circuly, you can deal with this challenge efficiently. By automating retries, defining clear processes for handling failures, and offering flexible options like manual intervention or debt collection, circuly ensures that your cash flow remains steady without disrupting your customer relationships. With circuly, you’re equipped to handle payment failures smoothly, keeping your business running without the stress.